FAQ

How can I reset my headphone?
Press and hold “+” and “-” buttons for about 5 seconds when the headphone is in pairing mode. After reset you can hear a voice prompt saying “Bye”.

What to do if I cannot find the headphone in BT devices list?
On your mobile device, turn off Bluetooth and turn it back on. Then try pairing again.
Delete the headphone from the Bluetooth list on your mobile device. Then try pairing again.
Move your mobile device closer to the headphone and away from any interference or obstructions. Then try pairing again.

Can I connect to my computer or laptop?
Yes, but only if your computer or laptop has Bluetooth function.
Remark: When connecting the headphone with computer or laptop, the MIC function is not always available on all computers and laptops. This is due to the system design /setting /compatibility of your specific computer and laptop, but not an indication of any problems with the headphone.

Can I wash my ear pads?
No. The ear pads are made with leather, and not detachable from the product.
Therefore, it’s not suitable to wash the surface by water. Never immerse the headphone in water. You can use a cloth to clean the ear pads.

Does the MIC also work when connected by AUX cable?
No, the MIC does not work when connected by AUX cable.
All control buttons will not work in AUX IN mode too.

Is my Palo Alto headphone waterproof?
No, the headphone is not waterproof.

Is the pouch also made of recycled materials?
Yes, it is recycled PET with an AWARE™ tracer. For more info check the AWARE™ website;