FAQ

How can I reset my headphone?
Press and hold “+” and “-” buttons for about 4 seconds when the headphone is in pairing mode.

What to do if I cannot find the headphone in BT devices list?
On your mobile device, turn off Bluetooth and turn it back on. Then try pairing again.
Delete the headphone from the Bluetooth list on your mobile device. Then try pairing again.
Move your mobile device closer to the headphone and away from any interference or obstructions. Then try pairing again.

Can I connect to my computer or laptop?
Yes, but only if your computer or laptop has Bluetooth function.
Remark: When connecting the headphone to computer or laptop, the MIC function is not always available on all computers and laptops. This is due to the system design /setting /compatibility of your specific computer and laptop, but not an indication of any problems with the headphone.

What does the IPX version of my earbuds stand for?
IPX4 water resistance rating means the device can face only light water splashes. It cannot be submerged. The headphone is suitable for working out.